Artras

ARTRAS / SUPPORT

How can we help?

Email support

incago@gmail.com

Send your iPhone model, iOS version, app version, steps and error message. Please omit private artwork or location data unless needed. Support messages are retained for one year after resolution.

Getting started

  1. Place flat artwork in even light.
  2. Capture the whole artwork and check its boundary.
  3. Move closer and take overlapping detail photos, keeping your phone parallel.
  4. Save the capture, then select it in the library to stitch.
  5. Inspect the result and export a PNG to Photos or Files.

Common questions

Is location access required?

No. You can capture and stitch without location access. If allowed, the capture location may be included in exported image metadata.

Are my photos uploaded to a server?

Stitching happens on your iPhone. The app does not automatically upload artwork to a developer-operated server. Saving, sharing and device backup follow the settings of the services you choose.

Which iPhones have been checked?

Current physical-device validation is based on iPhone 16 Plus. Check the release support information and App Store compatibility for other models.

Why are edges or colors uneven?

Capture flat, stationary artwork in even light. Reflections, shadows, repeating patterns and curved surfaces can affect results. Overlap detail photos and inspect the stitched image at full size.

Why are there orange or gray areas on the map?

Orange can indicate areas needing closer detail inspection. Gray can indicate captured areas whose sharpness cannot be confidently assessed. Check light, movement, distance and overlap.

Can I close the app while stitching?

Keep the app open during processing. If interrupted, you can start stitching again from the library. Resuming from a saved processing checkpoint is not supported.

Can I restore deleted artwork?

Deleting a library item also deletes its local originals. There is no undo. An exported result image is not a full project backup of source photos and AR data.

Does it cost anything?

Artras is being prepared for a free release without ads, in-app purchases or subscriptions. An App Store download link is not available yet.